Contact Us
Phone and Email Support
24 hours a day, 7 days a week
Open during all Holidays
Phone: (808) 956-8883
Toll Free: (neighbor isles) (800) 558-2669
Email: help@hawaii.edu
Live Chat Support 
Due to to a high volume of requests we are receiving, responses to chat requests may be delayed.
Monday - Friday, 8:00am - 3:00pm (excluding Holidays)
Due to security concerns, we may not be able to assist with certain services or support over chat. If you are inquiring about the following services or support, you may be directed to contact us by phone for support:
- Lost/forgotten Duo MFA device
- Duo MFA Bypass Codes
- Account Recovery/Password Resets
Walk-In Support (Mānoa Campus)
Information Technology Center [ ]
Mon - Fri 8:00am - 4:30pm
Not available on Holidays
ITS Computer Lab (Hamilton Library) [ ]
See ITS Lab Hours