Information Technology Services

Spring 2023 Update

ochi — Wed, 25 Jan 2023 00:58:14 +0000

COVID-19

Links to COVID-19 Information and Resources

ACCESS

Get Help from the ITS Help Desk

Google@UH

Your �鶹��ýUsername provides access to Google services, branded Google@UH. You can optionally turn on even more Google services, such as Google Groups (for non-�鶹��ýaccount collaboration) and YouTube, which are branded Google@�鶹��ýConsumer Apps (note that there are terms of services differences from Google@UH).
/askus/1773
/askus/1650

In 2021, Google announced a new storage policy, which will result in our Google domain moving from unlimited storage to pooled storage across all Google@�鶹��ýaccounts by July 2024. As a result of Google’s change to pooled storage, as well as the discovery of some misuse of Google@�鶹��ýresources, changes to Google@�鶹��ýservices will be made over the upcoming year to help manage the amount of our pooled storage being used. A notice of these changes has been posted.
/askus/1882

All faculty and staff at the University are provided with Google Workspace for Education Plus licenses, which add advanced features for some applications like Google Meet and Google Classroom. Faculty and staff accounts are automatically licensed for Google Workspace for Education Plus and no additional action is required to take advantage of these features. Please note that certain Education Plus features, such as Google Meet attendance tracking and live streaming, may not be available with your Google@�鶹��ýaccount at this time. For more information on the availability of Google Apps and Features, please visit our Google@�鶹��ýService Availability Matrix.

Multi-Factor Authentication

The FTC and includes a number of requirements to protect “nonpublic personal information”. It specifically requires use of Multi-Factor Authentication (MFA) “for anyone accessing customer information” on our systems. The updated rules officially take effect on June 9, 2023. For more information on how GLBA affects UH, please see: /infosec/glba/

MFA is available for all �鶹��ýstudents, faculty, and staff. Several services require the use of MFA in order to help better ensure the security of personally identifiable information (PII), including confidential student information (through Banner 9 Admin Pages) and your own personal information (the statewide Payroll system – Hawaii Information Portal, or HIP, and PeopleSoft HR 9.2 self-service). We encourage all faculty and staff to sign up for MFA now. �鶹��ýLogin and MFA allows for web browsers to optionally remember MFA for 7 days.
/its/uhlogin/#mfa
/askus/1758

MyUH

is a mobile-optimized, one-stop shop for �鶹��ýbusiness tasks, forms, apps and more. It includes one-click access to services customized for students, faculty, and staff across our 10-campus system.

Campus Wireless Access

All �鶹��ýstudents, faculty, and staff have access to the �鶹��ýWireless Network at each campus using �鶹��ýUsername and password login. A coverage map for the Manoa campus, including partial outdoor coverage survey results, is available.
/wireless/

�鶹��ýstudents, faculty, and staff can optionally register laptops and mobile devices to automatically pass through the login process for the campus WiFi network. Passthrough coverage may vary per campus.
(All campuses except for Windward Community College)
/wireless/pt/

Note: If you are running Android 10 or later, or iOS 14 or later, you will need to disable MAC address randomization for the campus WiFi network in order for the passthrough to work properly.

is also available at some campus locations, and can be used for WiFi connection at these locations.

�鶹��ýURL Shortener and QR Code Generator

�鶹��ýstudents, faculty, and staff can generate short URLs and QR codes for their websites.

COURSES

Videoconferencing Technology in Classrooms

Videoconferencing technology was installed into many classrooms at campuses system wide, making many rooms on campuses ready for Hybrid synchronous learning. Utilizing web conferencing technologies, instructors will be able to teach half of their students face to face and the other half through online synchronous technologies like Zoom. Visit Zoom Classroom Instruction for more info on how to use Zoom technology on campus. Check with your campus IT or media department to see which classrooms on your campus are ready for synchronous online learning.

Courses Available on UHTV Channel 355

�鶹��ýoffers cable courses statewide on Spectrum and Hawaiian Telcom TV.

SAFETY

Stay Safe Online!

Technology is used everywhere – in our personal lives, school and business. Hackers and malicious actors are constantly looking to acquire your personal information and to compromise your computers, smartphones, smart TVs, networks and any other types of electronic technologies. You must be vigilant at all times!

Common tactics used by attackers to acquire your personal information and compromise your computers are:

Phishing emails (sending fraudulent emails appearing to be from legitimate businesses or trusted contacts attempting to get you to provide your personal information)
Malicious software (including ransomware and viruses) usually acquired by visiting infected websites or via phishing emails
Brute force password cracking (automated attempts to guess your password)

The best way to protect yourself is to:

Update your computer’s software and applications regularly
Use strong passwords (and use UH’s Multi-Factor Authentication to protect your �鶹��ýcredentials)
Use anti-virus software and update it regularly
Be suspicious of any unusual/suspicious communications (emails, phone calls, text messages, etc.)
Click on links only from trusted senders (hover over the link to view the URL redirection and, if in doubt, DO NOT click it)

And: Remember to Share With Care!

What you post can last a lifetime: Before posting online, think about how it might be perceived now and in the future and who might see it.
Own your online presence: Set the privacy and security settings on web services and devices to your comfort level for information sharing. It’s okay to limit how and with whom you share information.
Be aware of what’s being shared: Be aware that when you share a post, picture or video online, you may also be revealing information about others. Be thoughtful when and how you share information about others.
Guard your date of birth (DoB), telephone number, and other private information: Things like your DoB, phone number, and mother’s maiden name are important pieces of information used for verification. If a site asks for this information, consider whether or not sharing this information is absolutely necessary.

�鶹��ýemployees should use Spirion (formerly known as Identity Finder) to check University-owned computers for sensitive information. More information about using Spirion can be found online at:
/askus/1297

Learn more at:
/infosec/

Proofpoint

�鶹��ýwill be implementing Proofpoint in 2023. Proofpoint is an industry leading email gateway that will help to automatically identify phishing and spam emails using advanced machine learning to better protect you from email attacks and malware delivered via malicious links. More information about the Proofpoint implementation will be presented at future webinars which will be widely announced to the �鶹��ýcommunity.

�鶹��ýUsername Password Practices

In December 2021, ITS took steps to strengthen the security of �鶹��ýUsernames by introducing two password requirements which:

Prevent the re-use of previously used passwords
Prevent the use of known-compromised passwords

When creating or changing your �鶹��ýUsername password, you will be informed if the password you have selected does not meet the requirements and will be asked to select a different password. The ITS Cyber Hygiene Best Practice recommends that you update your password after 365 days if not using Multi-Factor Authentication (MFA).

Free Antivirus Software For Students, Faculty, Staff & Affiliates

McAfee Endpoint Security antivirus software is licensed by the �鶹��ýfor use by current �鶹��ýstudents, faculty and staff. Keep your computer safe from viruses by downloading and installing your free copy.

Compatible versions are available for MacOS, including for Big Sur (11.x), Monterey (12.x), and Ventura (13.1+), as well as for Windows 11.

McAfee for Windows – /askus/1651
McAfee for MacOS – /askus/1652

Register For Emergency Alerts

Register to receive emergency alerts through text message. Your emergency phone/text message information will only be used for one test a semester and in situations that threaten health & safety or for full campus closures. For those already registered, please log in and review your contact information to ensure it is up-to-date.
/alert

FACULTY & STAFF

Instructional Design Services

The �鶹��ýOnline Innovation Center (UHOIC) provides instructional design (ID) services to faculty and staff across the system. Professional learning & development opportunities for Spring 2023 are now available on the page! Stay up-to-date on UHOIC happenings by to the newsletter.

Laulima

Laulima is our online learning management system (LMS). Laulima enables you to create an online course with enrolled students. This includes uploading materials, creating assignments, grading, and communicating with students. Laulima can also be used to supplement a face-to-face course. A “live” course site is automatically created and added to your account when your assigned course is recorded into Banner.

Please continue to make the content you create and upload accessible to all our users. For more information on how to do this, see the articles on Creating Accessible Documents and Media.

LMS Review Process

The University of Hawai’i System is exploring new learning management systems (LMS) to potentially replace Laulima. All �鶹��ýstudents, faculty and staff are invited to participate in reviewing the three platforms being considered.

All members of the �鶹��ýcommunity can participate in the review process in multiple ways by:

Attending vendor demonstrations synchronously via Zoom, or recorded for asynchronous viewing.
Attending LMS review town hall sessions offered throughout the month of February.
Providing feedback through the LMS Consider.it forum, which will open in February.

For more information, visit the .

Web Site Accessibility

The Internet is a widely used medium for information dissemination and instruction at UH. �鶹��ýis committed to ensuring that our web-based content is accessible to students, faculty, staff, University affiliates, and the general public. ITS has made information about website accessibility, compliance with federal guidelines, and tools available online, and continues to work with system-wide resources to maintain and update our guidelines for accessibility resources.
/access/accessible-content/webaccess/

ITS has invested in Siteimprove, a cloud based service that helps to break down the complex WCAG 2.0 A, AA, AAA standards into prioritized issues and manageable tasks to help address website accessibility, for use by department and campus website managers. ITS also has a video transcription and captioning service, Augusta ADA Solution, available for faculty and staff to use.
/access/resources/computer-resources/

Data Governance and Information Security

If your department is interested in a tailored presentation to address your unit’s specific concerns, please send an email with your request to: datagov@hawaii.edu

High-Performance Computing & Cyberinfrastructure

The ITS Cyberinfrastructure team supports data-intensive research and scholarship at �鶹��ýwith state-of-the-art resources, services and expertise. , is FREE to use for all �鶹��ýfaculty and researchers and for students with the approval of their supervisors. Teaching allocations on Mana are also available to support . Users may also purchase nodes, storage or compute time. In collaboration with the (HI DSI), in programming, workflows and data analysis are offered several times a year.

Servers, Data Center & Storage Services

ITS offers virtual machines, co-location and storage services for �鶹��ýdepartments at our state-of-the-art data center. Check out our available services at:
/its/servers-data-center-storage-services/

Videoconferencing Services

Information Technology Services provides various videoconferencing solutions and services for �鶹��ýfaculty and staff. For more information please visit:
/its/videoconferencing/

Kuali Build – Go Paperless

is the ITS supported online forms/workflow service. Units wanting to convert their paper or PDF forms to online forms can submit their forms for review to ITS.

Fall 2022 Update

ochi — Tue, 30 Aug 2022 02:37:56 +0000

COVID-19

Links to COVID-19 Information and Resources

ACCESS

Get Help from the ITS Help Desk

Google@UH

In 2021, Google , which will result in our Google domain moving from unlimited storage to pooled storage across all Google@�鶹��ýaccounts by July 2024. In response to this, we will be working to put Google@�鶹��ýaccount storage quotas in place. More details are forthcoming.

Additionally, all faculty and staff at the University are being provided with Google Workspace for Education Plus licenses, which add advanced features for some applications like Google Meet and Google Classroom. Faculty and staff accounts are automatically licensed for Google Workspace for Education Plus and no additional action is required to take advantage of these features. Please note that certain Education Plus features, such as Google Meet attendance tracking and live streaming, may not be available with your Google@�鶹��ýaccount at this time.
/askus/1862

MyUH

Campus Wireless Access

Note: If you are running Android 10 or later, or iOS 14 or later, you will need to disable MAC address randomization for the campus WiFi network in order for the passthrough to work properly.

is also available at some campus locations, and can be used for WiFi connection at these locations.

�鶹��ýURL Shortener and QR Code Generator

�鶹��ýstudents, faculty, and staff can generate short URLs and QR codes for their websites.

COURSES

Videoconferencing Technology in Classrooms

Courses Available on UHTV Channel 355

�鶹��ýoffers cable courses statewide on Spectrum and Hawaiian Telcom TV.

SAFETY

Stay Safe Online!

Common tactics used by attackers to acquire your personal information and compromise your computers are:

Phishing emails (sending fraudulent emails appearing to be from legitimate businesses or trusted contacts attempting to get you to provide your personal information)
Malicious software (including ransomware and viruses) usually acquired by visiting infected websites or via phishing emails
Brute force password cracking (automated attempts to guess your password)

The best way to protect yourself is to:

Update your computer’s software and applications regularly
Use strong passwords (and use UH’s Multi-Factor Authentication to protect your �鶹��ýcredentials)
Use anti-virus software and update it regularly
Be suspicious of any unusual/suspicious communications (emails, phone calls, text messages, etc.)
Click on links only from trusted senders (hover over the link to view the URL redirection and, if in doubt, DO NOT click it)

And: Remember to Share With Care!

What you post can last a lifetime: Before posting online, think about how it might be perceived now and in the future and who might see it.
Own your online presence: Set the privacy and security settings on web services and devices to your comfort level for information sharing. It’s okay to limit how and with whom you share information.
Be aware of what’s being shared: Be aware that when you share a post, picture or video online, you may also be revealing information about others. Be thoughtful when and how you share information about others.
Guard your date of birth (DoB), telephone number, and other private information: Things like your DoB, phone number, and mother’s maiden name are important pieces of information used for verification. If a site asks for this information, consider whether or not sharing this information is absolutely necessary.

Learn more at:
/infosec/

Updated �鶹��ýUsername Password Practices

As of December 27, 2021, ITS has taken steps to strengthen the security of �鶹��ýUsernames by introducing two new password requirements which:

Prevent the re-use of previously used passwords
Prevent the use of known-compromised passwords

When creating or changing your �鶹��ýUsername password, you will be informed if the password you have selected does not meet the requirements and will be asked to select a different password. While existing �鶹��ýUsername passwords will not be affected unless changed or updated, the ITS Cyber Hygiene Best Practice recommends that you update your password after 365 days if not using Multi-Factor Authentication (MFA).

Free Antivirus Software For Students, Faculty, Staff & Affiliates

Compatible versions are available for MacOS, including for Big Sur (11.x) and Monterey (12.x), as well as for Windows 11.

McAfee for Windows – /askus/1651
McAfee for MacOS – /askus/1652

Register For Emergency Alerts

FACULTY & STAFF

Instructional Design Services

The �鶹��ýOnline Innovation Center (UHOIC) provides instructional design (ID) services to faculty and staff across the system. Professional learning & development opportunities for Fall 2022 are now available on the page! Learn more about it on our and stay up-to-date on UHOIC happenings by to our newsletter.

Laulima

Please continue to make the content you create and upload accessible to all our users. For more information on how to do this, see the articles on Creating Accessible Documents and Media.

Web Site Accessibility

Data Governance and Information Security

If your department is interested in a tailored presentation to address your unit’s specific concerns, please send an email with your request to: datagov@hawaii.edu

Multi-Factor Authentication

Multi-Factor Authentication (MFA) is available for all �鶹��ýstudents, faculty, and staff. Several services require the use of MFA in order to help better ensure the security of personally identifiable information (PII), including confidential student information (through Banner 9 Admin Pages) and your own personal information (the statewide Payroll system – Hawaii Information Portal, or HIP, and PeopleSoft HR 9.2 self-service). We encourage all faculty and staff to sign up for MFA. �鶹��ýLogin and MFA now allows for web browsers to optionally remember MFA for 7 days.
/its/uhlogin/#mfa
/askus/1758

High-Performance Computing & Cyberinfrastructure

The ITS Cyberinfrastructure team supports data-intensive research and scholarship at �鶹��ýwith state-of-the-art resources, services and expertise. , is FREE to use for all �鶹��ýfaculty and researchers and for students with the approval of their supervisors. Teaching allocations on Mana are also available to support . Users may also purchase nodes, storage or compute time. In collaboration with the (HI DSI), training workshops in programming, workflows and data analysis are offered several times a year.

Servers, Data Center & Storage Services

Hawaii Interactive Video Services (HITS)

HITS is the University of Hawaiʻi’s interactive video (ITV) service designed to deliver distance learning courses within the state of Hawaiʻi. The network includes 13 media centers/educational centers across the �鶹��ýsystem and Information Technology Services on the �鶹��ýMānoa campus.
/its/hits/

Videoconferencing Services

Information Technology Services provides various videoconferencing solutions and services for �鶹��ýfaculty and staff. For more information please visit:
/its/videoconferencing/

Kuali Build – Go Paperless

is the ITS supported online forms/workflow service. Units wanting to convert their paper or PDF forms to online forms can submit their forms for review to ITS.

Spring 2022 Update

ochi — Fri, 14 Jan 2022 01:30:17 +0000

COVID-19

Links to COVID-19 Information and Resources

ACCESS

Get Help from the ITS Help Desk

Google@UH

All faculty and staff at the University are being provided with Google Workspace for Education Plus licenses, which add advanced features for some applications like Google Meet and Google Classroom. Faculty and staff accounts are automatically licensed for Google Workspace for Education Plus and no additional action is required to take advantage of these features. Please note that certain Education Plus features, such as Google Meet attendance tracking and live streaming, may not be available with your Google@�鶹��ýaccount at this time.
/askus/1862

The current “classic” Google Sites will transition to the “new” Google Sites. The “new” Google Sites is already available, and all newly created Google Sites will be hosted under the “new” Google Sites. Anyone with Sites hosted under the “classic” Google Sites will need to take action and by July. Watch the recording to get some inspiration for instructional use.

MyUH

Campus Wireless Access

Note: If you are running Android 10 or later, or iOS 14 or later, you will need to disable MAC address randomization for the campus WiFi network in order for the passthrough to work properly.

is also available at some campus locations, and can be used for WiFi connection at these locations.

COURSES

Videoconferencing Technology in Classrooms

Courses Available on UHTV Channel 355

�鶹��ýoffers cable courses statewide on Spectrum and Hawaiian Telcom TV.

SAFETY

Stay Safe Online!

Common tactics used by attackers to acquire your personal information and compromise your computers are:

Phishing emails (sending fraudulent emails appearing to be from legitimate businesses or trusted contacts attempting to get you to provide your personal information)
Malicious software (including ransomware and viruses) usually acquired by visiting infected websites or via phishing emails
Brute force password cracking (automated attempts to guess your password)

The best way to protect yourself is to:

Update your computer’s software and applications regularly
Use strong passwords (and use UH’s Multi-Factor Authentication to protect your �鶹��ýcredentials)
Use anti-virus software and update it regularly
Be suspicious of any unusual/suspicious communications (emails, phone calls, text messages, etc.)
Click on links only from trusted senders (hover over the link to view the URL redirection and, if in doubt, DO NOT click it)

And: Remember to Share With Care!

What you post can last a lifetime: Before posting online, think about how it might be perceived now and in the future and who might see it.
Own your online presence: Set the privacy and security settings on web services and devices to your comfort level for information sharing. It’s okay to limit how and with whom you share information.
Be aware of what’s being shared: Be aware that when you share a post, picture or video online, you may also be revealing information about others. Be thoughtful when and how you share information about others.
Guard your date of birth (DoB), telephone number, and other private information: Things like your DoB, phone number, and mother’s maiden name are important pieces of information used for verification. If a site asks for this information, consider whether or not sharing this information is absolutely necessary.

Learn more at:
/infosec/

Updated �鶹��ýUsername Password Practices

As of December 27, 2021, ITS has taken steps to strengthen the security of �鶹��ýUsernames by introducing two new password requirements which:

Prevent the re-use of previously used passwords
Prevent the use of known-compromised passwords

When creating or changing your �鶹��ýUsername password, you will be informed if the password you have selected does not meet the requirements and will be asked to select a different password. While existing �鶹��ýUsername passwords will not be affected unless changed or updated, the ITS Cyber Hygiene Best Practice recommends that you update your password after 365 days if not using Multi-Factor Authentication (MFA).

Free Antivirus Software For Students, Faculty, Staff & Affiliates

Compatible versions are available for MacOS, including for Catalina (10.15) and Big Sur (11), as well as for Windows 11.

McAfee for Windows – /askus/1651
McAfee for MacOS – /askus/1652

Register For Emergency Alerts

FACULTY & STAFF

Instructional Design Services

The �鶹��ýOnline Innovation Center (UHOIC) provides instructional design (ID) services to faculty and staff across the system. Professional learning & development opportunities for Spring 2022 are now available on the page! New this year is our �鶹��ýOnline Unconference: Aʻo Aku, Aʻo Mai (April 8, 2022). Learn more about it on our and stay up-to-date on UHOIC happenings by to our newsletter.

Laulima

Laulima has been updated to a new version for Spring 2022. Features include a new Date Manager to edit your site’s dates in batch and document preview feature in the Assignments grader interface. With Date Manager you can quickly set up your class by importing content from a past semester then bulk change due dates.

Please continue to make the content you create and upload accessible to all our users. For more information on how to do this, see the articles on Creating Accessible Documents and Media.

Web Site Accessibility

Data Governance and Information Security

If your department is interested in a tailored presentation to address your unit’s specific concerns, please send an email with your request to: datagov@hawaii.edu

Multi-Factor Authentication

High-Performance Computing & Cyberinfrastructure

The ITS Cyberinfrastructure team supports data-intensive research and scholarship at �鶹��ýwith state-of-the-art resources, services and expertise. , is FREE to use for all �鶹��ýfaculty and researchers and for students with the approval of their supervisors. Teaching allocations on Mana are also available to support . Users may also purchase nodes, storage or compute time. In collaboration with the (HI DSI), training workshops in programming, workflows and data analysis are offered several times a year.

Servers, Data Center & Storage Services

Hawaii Interactive Video Services (HITS)

Videoconferencing Services

Information Technology Services provides various videoconferencing solutions and services for �鶹��ýfaculty and staff. For more information please visit:
/its/videoconferencing/

Fall 2021 Update

ochi — Sat, 28 Aug 2021 01:48:04 +0000

COVID-19

Links to COVID-19 Information and Resources

ACCESS

Get Help from the ITS Help Desk

Google@UH

Your �鶹��ýUsername provides access to Google services, branded Google@UH. You can optionally turn on even more G Suite services, such as Google Groups (for non-�鶹��ýaccount collaboration) and YouTube, which are branded Google@�鶹��ýConsumer Apps (note that there are terms of services differences from Google@UH).
/askus/1773
/askus/1650

will be available to faculty and staff soon with new Google Workspace for Education Plus licenses.

The current “classic” Google Sites will transition to the “new” Google Sites. The “new” Google Sites is already available, and all newly created Google Sites will be hosted under the “new” Google Sites. Anyone with Sites hosted under the “classic” Google Sites will need to take action and by December. Watch the recording to get some inspiration for instructional use.

MyUH

My�鶹��ýis a mobile-optimized, one-stop shop for �鶹��ýbusiness tasks, forms, apps and more. It includes one-click access to services customized for students, faculty, and staff across our 10-campus system.

Campus Wireless Access

Note: If you are running Android 10 or later, or iOS 14, you will need to disable MAC address randomization for the campus WiFi network in order for the passthrough to work properly.

is also available at some campus locations, and can be used for WiFi connection at these locations.

COURSES

Videoconferencing Technology in Classrooms

Over the summer, videoconferencing technology was installed into many classrooms at campuses system wide, making many rooms on campuses ready for Hybrid synchronous learning. Utilizing web conferencing technologies, instructors will be able to teach half of their students face to face and the other half through online synchronous technologies like Zoom. Visit Zoom Classroom Instruction for more info on how to use Zoom technology on campus. Check with your campus IT or media department to see which classrooms on your campus are ready for synchronous online learning.

Courses Available on UHTV Channel 355

�鶹��ýoffers cable courses statewide on Spectrum and Hawaiian Telcom TV.

SAFETY

Stay Safe Online!

Common tactics used by attackers to acquire your personal information and compromise your computers are:

Phishing emails (sending fraudulent emails appearing to be from legitimate businesses or trusted contacts attempting to get you to provide your personal information)
Malicious software (including ransomware and viruses) usually acquired by visiting infected websites or via phishing emails
Brute force password cracking (automated attempts to guess your password)

The best way to protect yourself is to:

Update your computer’s software and applications regularly
Use strong passwords (and use UH’s Multi-Factor Authentication to protect your �鶹��ýcredentials)
Use anti-virus software and update it regularly
Be suspicious of any unusual/suspicious communications (emails, phone calls, text messages, etc.)
Click on links only from trusted senders (hover over the link to view the URL redirection and, if in doubt, DO NOT click it)

And: Remember to Share With Care!

What you post can last a lifetime: Before posting online, think about how it might be perceived now and in the future and who might see it.
Own your online presence: Set the privacy and security settings on web services and devices to your comfort level for information sharing. It’s okay to limit how and with whom you share information.
Be aware of what’s being shared: Be aware that when you share a post, picture or video online, you may also be revealing information about others. Be thoughtful when and how you share information about others.
Guard your date of birth (DoB), telephone number, and other private information: Things like your DoB, phone number, and mother’s maiden name are important pieces of information used for verification. If a site asks for this information, consider whether or not sharing this information is absolutely necessary.

Learn more at:
/infosec/

Free Antivirus Software For Students, Faculty, Staff & Affiliates

Compatible versions are available for MacOS, including for Catalina (10.15) and Big Sur (11.1), as well as for Windows 10, including for the 21H1 update.

McAfee for Windows – /askus/1651
McAfee for MacOS – /askus/1652

Register For Emergency Alerts

FACULTY & STAFF

Instructional Design Services

The �鶹��ýOnline Innovation Center (UHOIC) provides instructional design (ID) services to faculty and staff across the system. Professional learning & development opportunities for Fall 2021 are now available on the page! Stay up-to-date on UHOIC happenings by to our newsletter and updates ( just released!).

Laulima

Please continue to make the content you create and upload accessible to all our users. For more information on how to do this, see the articles on Creating Accessible Documents and Media.

Web Site Accessibility

ITS has invested in Siteimprove, a cloud based service that helps to break down the complex WCAG 2.0 A, AA, AAA standards into prioritized issues and manageable tasks to help address website accessibility, for use by department and campus website managers. ITS also now has a video transcription and captioning service, Augusta ADA Solution, available for faculty and staff to use.
/access/resources/computer-resources/

Data Governance and Information Security

If your department is interested in a tailored presentation to address your unit’s specific concerns, please send an email with your request to: datagov@hawaii.edu

Multi-Factor Authentication

Multi-Factor Authentication (MFA) is available for all �鶹��ýstudents, faculty, and staff. Several services require the use of MFA in order to help better ensure the security of personally identifiable information (PII), including confidential student information (through Banner 9 Admin Pages) and your own personal information (the statewide Payroll system – Hawaii Information Portal, or HIP, and PeopleSoft HR 9.2 self-service). We encourage all faculty and staff to sign up for MFA. �鶹��ýLogin and MFA have been recently updated to now allow for web browsers to optionally remember MFA for 7 days.
/its/uhlogin/#mfa
/askus/1758

High-Performance Computing & Cyberinfrastructure

The ITS Cyberinfrastructure team supports data-intensive research and scholarship at �鶹��ýwith state-of-the-art resources, services and expertise. Mana, the high performance computing (HPC) cluster, is FREE to use for all �鶹��ýfaculty and researchers and for students with the approval of their supervisors. Users may also purchase nodes, storage or compute time. In collaboration with the (HI DSI), training workshops in programming, workflows and data analysis are offered several times a year.

Servers, Data Center & Storage Services

Hawaii Interactive Video Services (HITS)

Videoconferencing Services

Information Technology Services provides various videoconferencing solutions and services for �鶹��ýfaculty and staff. For more information please visit:
/its/videoconferencing/

Spring 2021 Update

ochi — Tue, 19 Jan 2021 18:57:36 +0000

COVID-19

Links to COVID-19 Information and Resources

ACCESS

Get Help from the ITS Help Desk

Google@UH

The current “classic” Google Sites will transition to the “new” Google Sites. The “new” Google Sites is already available, and all newly created Google Sites will be hosted under the “new” Google Sites. Anyone with Sites hosted under the “classic” Google Sites will need to take action and . The (Feb. 12) will provide inspiration for instructional use.

MyUH

Campus Wireless Access

All �鶹��ýstudents, faculty, and staff have access to the �鶹��ýWireless Network at each campus using �鶹��ýUsername and password login. An updated coverage map for the Manoa campus, including partial outdoor coverage survey results, is now available.
/wireless/

COURSES

Videoconferencing Technology in Classrooms

Courses Available on UHTV Channel 355

�鶹��ýoffers cable courses statewide on Spectrum and Hawaiian Telcom TV.

SAFETY

Stay Safe Online!

Common tactics used by attackers to acquire your personal information and compromise your computers are:

Phishing emails (sending fraudulent emails appearing to be from legitimate businesses or trusted contacts attempting to get you to provide your personal information)
Malicious software (including ransomware and viruses) usually acquired by visiting infected websites or via phishing emails
Brute force password cracking (automated attempts to guess your password)

The best way to protect yourself is to:

Update your computer’s software and applications regularly
Use strong passwords (and use UH’s Multi-Factor Authentication to protect your �鶹��ýcredentials)
Use anti-virus software and update it regularly
Be suspicious of any unusual/suspicious communications (emails, phone calls, text messages, etc.)
Click on links only from trusted senders (hover over the link to view the URL redirection and, if in doubt, DO NOT click it)

And: Remember to Share With Care!

What you post can last a lifetime: Before posting online think about how it might be perceived now and in the future and who might see it.
Own your online presence: Set the privacy and security settings on web services and devices to your comfort level for information sharing. It’s okay to limit how and with whom you share information.
Be aware of what’s being shared: Be aware that when you share a post, picture or video online, you may also be revealing information about others. Be thoughtful when and how you share information about others.
Guard your date of birth (DoB), telephone number, and other private information: Things like your DoB, phone number, and mother’s maiden name are important pieces of information used for verification. If a site asks for this information, consider whether or not sharing this information is absolutely necessary.

Learn more at:
/infosec/

Free Antivirus Software For Students, Faculty, Staff & Affiliates

Compatible versions are available for MacOS, including for Catalina (10.15) and Big Sur (11.1), as well as for Windows 10 users.

McAfee for Windows – /askus/1651
McAfee for MacOS – /askus/1652

Register For Emergency Alerts

FACULTY & STAFF

Instructional Design Services

The �鶹��ýOnline Innovation Center (UHOIC) provides to faculty and staff across the system. Updates for Spring 2021:

Fresh new look for 2021! Check out the .
New webpage
Professional learning & development opportunities for Spring 2021 now available on the page!

Laulima

On December 27, 2020, Laulima was upgraded to Sakai version 19.5. This upgrade has brought a few changes from the previous Sakai version, and a Google Doc is available for reference.

Please continue to make the content you create and upload accessible to all our users. For more information on how to do this, see the articles on Creating Accessible Documents and Media.

Web Site Accessibility

ITS has invested in Siteimprove, a cloud based service that helps to break down the complex WCAG 2.0 A, AA, AAA standards into prioritized issues and manageable tasks to help address website accessibility, for use by department and campus website managers. ITS also now has a video transcription and captioning service, Augusta ADA Solution, available for faculty and staff to use.
/access/resources/computer-resources/

Data Governance and Information Security

If your department is interested in a tailored presentation to address your unit’s specific concerns, please send an email with your request to: datagov@hawaii.edu

Multi-Factor Authentication

Multi-Factor Authentication (MFA) is available for all �鶹��ýstudents, faculty, and staff. Several services require the use of MFA in order to help better ensure the security of personally identifiable information (PII), including confidential student information (through Banner 9 Admin Pages) and your own personal information (the statewide Payroll system – Hawaii Information Portal, or HIP, and the upcoming PeopleSoft HR 9.2 self-service). We encourage all faculty and staff to sign up for MFA. �鶹��ýLogin and MFA have been recently updated to now allow for web browsers to optionally remember MFA for 7 days.
/its/uhlogin/#mfa
/askus/1758

High-Performance Computing & Cyberinfrastructure

Servers, Data Center & Storage Services

Hawaii Interactive Video Services (HITS)

Videoconferencing Services

Information Technology Services provides various videoconferencing solutions and services for �鶹��ýfaculty and staff. For more information please visit:
/its/videoconferencing/

Fall 2020 Update

ochi — Mon, 31 Aug 2020 23:37:10 +0000

COVID-19

Links to COVID-19 Information and Resources

ACCESS

Get Help from the ITS Help Desk

Google@UH

Your �鶹��ýUsername provides access to G Suite services, branded Google@UH. You can optionally turn on even more G Suite services, such as Google Groups (for non-�鶹��ýaccount collaboration) and YouTube, which are branded Google@�鶹��ýConsumer Apps.
/askus/1773
/askus/1650

MyUH

Campus Wireless Access

All �鶹��ýstudents, faculty, and staff have access to the �鶹��ýWireless Network at each campus using �鶹��ýUsername and password login. A newly updated coverage map for the Manoa campus, including partial outdoor coverage survey results, is now available.
/wireless/

COURSES

Videoconferencing Technology in Classrooms

Over the summer videoconferencing technology was installed into many classrooms at campuses system wide, making many rooms on campuses ready for Hybrid synchronous learning. Utilizing web conferencing technologies, instructors will be able to teach half of their students face to face and the other half through online synchronous technologies like Zoom. Visit Zoom Classroom Instruction for more info on how to use Zoom technology on campus. Check with your campus IT or media department to see which classrooms on your campus are ready for synchronous online learning.

Courses Available on UHTV Channel 355

�鶹��ýoffers cable courses statewide on Spectrum and Hawaiian Telcom TV.

SAFETY

Stay Safe Online!

Common tactics used by attackers to acquire your personal information and compromise your computers are:

Phishing emails (sending fraudulent emails appearing to be from legitimate businesses or trusted contacts attempting to get you to provide your personal information)
Malicious software (including ransomware and viruses) usually acquired by visiting infected websites or via phishing emails
Brute force password cracking (automated attempts to guess your password)

The best way to protect yourself is to:

Update your computer’s software and applications regularly
Use strong passwords (and use UH’s Multi-Factor Authentication to protect your �鶹��ýcredentials)
Use anti-virus software and update it regularly
Be suspicious of any unusual/suspicious communications (emails, phone calls, text messages, etc.)
Click on links only from trusted senders (hover over the link to view the URL redirection and, if in doubt, DO NOT click it)

And: Remember to Share With Care!

What you post can last a lifetime: Before posting online think about how it might be perceived now and in the future and who might see it.
Own your online presence: Set the privacy and security settings on web services and devices to your comfort level for information sharing. It’s okay to limit how and with whom you share information.
Be aware of what’s being shared: Be aware that when you share a post, picture or video online, you may also be revealing information about others. Be thoughtful when and how you share information about others.
Guard your date of birth (DoB), telephone number, and other private information: Things like your DoB, phone number, and mother’s maiden name are important pieces of information used for verification. If a site asks for this information, consider whether or not sharing this information is absolutely necessary.

Learn more at:
/infosec/

Free Antivirus Software For Students, Faculty, Staff & Affiliates

Compatible versions are available for MacOS, including for Mojave (10.14) and Catalina (10.15), as well as for Windows 10 (including version 2004) users.

McAfee for Windows – /askus/1651
McAfee for MacOS – /askus/1652

Register For Emergency Alerts

FACULTY & STAFF

Instructional Design Services

The �鶹��ýOnline Innovation Center (UHOIC) provides to faculty and staff across the system. Relevant links for Fall 2020:

Laulima

Please make the content you create and upload accessible to all our users. For more information on how to do this, see the articles on Creating Accessible Documents and Media. In an effort to assist our users in creating content that’s universally compliant, we’ve installed the accessibility tool in Laulima’s text/HTML editor.

Web Site Accessibility

ITS has invested in Siteimprove, a cloud based service that helps to break down the complex WCAG 2.0 A, AA, AAA standards into prioritized issues and manageable tasks to help address website accessibility, for use by department and campus website managers. ITS also now has a video transcription and captioning service, Augusta ADA Solution, available for faculty and staff to use.
/access/resources/computer-resources/

Data Governance and Information Security

If your department is interested in a tailored presentation to address your unit’s specific concerns, please send an email with your request to: datagov@hawaii.edu

Multi-Factor Authentication

Multi-Factor Authentication (MFA) is available for all �鶹��ýstudents, faculty, and staff. Several services require the use of MFA in order to help better ensure the security of personally identifiable information (PII), including confidential student information (through Banner 9 Admin Pages) and your own personal information (the statewide Payroll system – Hawaii Information Portal or HIP, and the upcoming PeopleSoft HR 9.2 self-service). We encourage all faculty and staff to sign up for MFA. �鶹��ýLogin and MFA have been recently updated to now allow for web browsers to optionally remember MFA for 7 days.
/its/uhlogin/#mfa
/askus/1758

High-Performance Computing & Cyberinfrastructure

The ITS Cyberinfrastructure team supports data-intensive research and scholarship at �鶹��ýwith state-of-the-art resources, services and expertise. The high performance computing (HPC) cluster is FREE to use for all �鶹��ýfaculty and researchers and for students with the approval of their supervisors. Users may also purchase nodes, storage or compute time. Training workshops in programming, workflows and data analysis are offered several times a year.
/its/ci/

Servers, Data Center & Storage Services

Hawaii Interactive Video Services (HITS)

Videoconferencing Services

Information Technology Services provides various videoconferencing solutions and services for �鶹��ýfaculty and staff. For more information please visit:
/its/videoconferencing/

Spring 2020 Update

ochi — Thu, 16 Jan 2020 18:15:31 +0000

ACCESS

Get Help from the ITS Help Desk

Need help with Google@UH, Laulima, or MyUH, or have a problem with your computer? Call the ITS Help Desk! Help Desk Consultants are available for phone and email support 24 hours a day, 7 days a week, including holidays! If you are on the Manoa campus, the ITS Help Desk also offers walk-in support at the Information Technology Center from Monday through Friday 8:00am to 4:30pm, and through the ITS Labs during posted hours. Walk-in support is not available on holidays.
/its/help-desk

Google@UH

Your �鶹��ýUsername provide access to G Suite services, such as , , , , Contacts, and Groups (UH-only account collaboration). These services have been branded Google@UH. You can optionally turn on even more G Suite services, such as Google Groups (for non-�鶹��ýaccount collaboration) and YouTube, which are branded Google@�鶹��ýConsumer Apps.
/askus/1773
/askus/1650

MyUH

Campus Wireless Access Passthrough

(All campuses except for Windward Community College)
�鶹��ýstudents, faculty, and staff can register laptops and mobile devices to automatically pass through the login process for the campus WiFi network. Passthrough coverage may vary per campus.
/wireless/

COURSES

Courses Available on UHTV Channel 355

�鶹��ýoffers cable courses statewide on Spectrum and Hawaiian Telcom TV.

SAFETY

Stay Safe Online!

Common tactics used by attackers to acquire your personal information and compromise your computers are:

Phishing emails (sending fraudulent emails appearing to be from legitimate businesses or trusted contacts attempting to get you to provide your personal information)
Malicious software (including ransomware and viruses) usually acquired by visiting infected websites or via phishing emails
Brute force password cracking (automated attempts to guess your password)

The best way to protect yourself is to:

Update your computer’s software and applications regularly
Use strong passwords (and use UH’s Multi-Factor Authentication to protect your �鶹��ýcredentials)
Use anti-virus software and update it regularly
Be suspicious of any unusual/suspicious communications (emails, phone calls, text messages, etc.)
Click on links only from trusted senders (hover over the link to view the URL redirection and, if in doubt, DO NOT click it)

And: Remember to Share With Care!

What you post can last a lifetime: Before posting online think about how it might be perceived now and in the future and who might see it.
Own your online presence: Set the privacy and security settings on web services and devices to your comfort level for information sharing. It’s okay to limit how and with whom you share information.
Be aware of what’s being shared: Be aware that when you share a post, picture or video online, you may also be revealing information about others. Be thoughtful when and how you share information about others.
Guard your date of birth (DoB), telephone number, and other private information: Things like your DoB, phone number, and mother’s maiden name are important pieces of information used for verification. If a site asks for this information, consider whether or not sharing this information is absolutely necessary.

Learn more at:
/infosec/

Free Antivirus Software For Students, Faculty, Staff & Affiliates

McAfee antivirus software is licensed by the �鶹��ýfor use by current �鶹��ýstudents, faculty and staff. Keep your computer safe from viruses by downloading and installing your free copy.

Compatible versions are available for MacOS, including for Mojave (10.14) and Catalina (10.15).

For Windows 10 users, McAfee Endpoint Security (ENS) now replaces the previous McAfee VirusScan Enterprise (VSE) version. If you are running VSE, please uninstall it, and download and install the current ENS version instead.

McAfee for Windows – /askus/1651
McAfee for MacOS – /askus/1652

Register For Emergency Alerts

FACULTY & STAFF

Instructional Design Services

The �鶹��ýOnline Innovation Center (UHOIC) provides instructional design (ID) services to faculty and staff across the system. To schedule a personalized ID consultation, fill out an online request form at: . To receive newsletters and updates, .

Laulima

Web Site Accessibility

Data Governance and Information Security

If your department is interested in a tailored presentation to address your unit’s specific concerns, please send an email with your request to: datagov@hawaii.edu

Multi-Factor Authentication

Multi-Factor Authentication (MFA) is available for all �鶹��ýstudents, faculty, and staff. Several services require the use of MFA in order to help better ensure the security of personally identifiable information (PII), including confidential student information (through Banner 9 Admin Pages) and your own personal information (the statewide Payroll system – Hawaii Information Portal or HIP, and the upcoming PeopleSoft HR 9.2 self-service). We encourage all faculty and staff to sign up for MFA.
/its/uhlogin/#mfa
/askus/1758

Information Technology Services Projects

ITS is working on system-wide projects that support the university’s strategic directions: Hawai‘i Graduation Initiative, Hawai‘i Innovation Initiative, 21st Century Facilities, and the High-Performance Mission-Driven System.
/its/projects/

High-Performance Computing & Cyberinfrastructure

The ITS Cyberinfrastructure team supports data-intensive research and scholarship at �鶹��ýwith state-of-the-art resources, services and expertise. The high performance computing (HPC) cluster is free to use for all �鶹��ýfaculty and researchers and for students with the approval of their supervisors. Users may also purchase nodes, storage or compute time. Training workshops in programming, workflows and data analysis are offered several times a year.
/its/ci/

Servers, Data Center & Storage Services

Hawaii Interactive Video Services (HITS)

Videoconferencing Services

Information Technology Services provides various videoconferencing solutions and services for �鶹��ýfaculty and staff. For more information please visit:
/its/videoconferencing/

Fall 2019 Update

ochi — Fri, 30 Aug 2019 02:01:09 +0000

ACCESS

Get Help from the ITS Help Desk

Need help with Google@UH, Laulima, or MyUH, or have a problem with your computer? Call the ITS Help Desk! Help Desk Consultants are available for phone and email support 24 hours a day, 7 days a week, including holidays! If you are on the Manoa campus, the ITS Help Desk also offers walk-in support at the Information Technology Center from Monday through Friday 8:00am to 4:30pm, and through the ITS Labs during posted hours. Walk-in support is not available on holidays.
/its/help-desk

Google@UH

MyUH

Campus Wireless Access Passthrough

(All campuses except for Windward Community College)
�鶹��ýstudents, faculty, and staff can register laptops and mobile devices to automatically pass through the login process for the campus WiFi network. Passthrough coverage may vary per campus.
/wireless/

COURSES

Courses Available on UHTV Channel 355

�鶹��ýoffers cable courses statewide on Spectrum and Hawaiian Telcom TV.
/dl/cable

SAFETY

Stay Safe Online!

Common tactics used by attackers to acquire your personal information and compromise your computers are:

Phishing emails (sending fraudulent emails appearing to be from legitimate businesses or trusted contacts attempting to get you to provide your personal information)
Malicious software (including ransomware and viruses) usually acquired by visiting infected websites or via phishing emails
Brute force password cracking (automated attempts to guess your password)

The best way to protect yourself is to:

Update your computer’s software and applications regularly
Use strong passwords (and use UH’s Multi-Factor Authentication to protect your �鶹��ýcredentials)
Use anti-virus software and update it regularly
Be suspicious of any unusual/suspicious communications (emails, phone calls, text messages, etc.)
Click on links only from trusted senders (hover over the link to view the URL redirection and, if in doubt, DO NOT click it)

And: Remember to Share With Care!

What you post can last a lifetime: Before posting online think about how it might be perceived now and in the future and who might see it.
Own your online presence: Set the privacy and security settings on web services and devices to your comfort level for information sharing. It’s okay to limit how and with whom you share information.
Be aware of what’s being shared: Be aware that when you share a post, picture or video online, you may also be revealing information about others. Be thoughtful when and how you share information about others.
Guard your date of birth (DoB), telephone number, and other private information: Things like your DoB, phone number, and mother’s maiden name are important pieces of information used for verification. If a site asks for this information, consider whether or not sharing this information is absolutely necessary.

Learn more at:
/infosec/

Free Antivirus Software For Students, Faculty, Staff & Affiliates

McAfee antivirus software is licensed by the �鶹��ýfor use by current �鶹��ýstudents, faculty and staff. Keep your PC or Mac safe from viruses by downloading and installing your free copy. Windows 10 and MacOS Mojave (10.14) compatible versions are available.
McAfee for Windows – /askus/1651
McAfee for MacOS – /askus/1652

Register For Emergency Alerts

FACULTY & STAFF

Instructional Design Services

The �鶹��ýOnline Innovation Center (formerly known as the Digital Media Center) was launched in August 2019 to expand instructional design services to faculty and staff across the system. For more information, visit:

Laulima

Please make the content you create and upload accessible to all our users. For more information on how to do this, see ITS Creating Accessible Documents and Media. In an effort to assist our users in creating content that’s universally compliant, we’ve installed the accessibility tool in Laulima’s text/HTML editor.

Web Site Accessibility

The Internet is a widely used medium for information dissemination and instruction at UH. �鶹��ýis committed to ensuring that our web-based content is accessible to students, faculty, staff, University affiliates, and the general public. ITS has made information about website accessibility, compliance with federal guidelines, and tools available online, and continue to work with system-wide resources to maintain and update our guidelines for accessibility resources.
/access/accessible-content/webaccess/

Data Governance and Information Security

�鶹��ýis subject to many different laws and regulations involving the protection of sensitive information. The �鶹��ýData Governance Program (EP 2.215) provides oversight for the management of Institutional Data across the �鶹��ýSystem and the �鶹��ýInformation Security Program and Data Classification Categories (EP 2.214) provides guidance on protecting �鶹��ýsensitive data in compliance with the various regulations. This fall, a team comprised of the �鶹��ýData Governance Director, �鶹��ýChief Information Security Officer, Associate General Counsel, and web accessibility coordinator will be hosting an online webcast – the date and time of the webcast will be posted online at:
/uhdatagov

If your department is interested in a tailored presentation to address your unit’s specific concerns, please send an email with your request to: datagov@hawaii.edu

Multi-Factor Authentication

Multi-Factor Authentication (MFA) is available for all �鶹��ýstudents, faculty, and staff. Several services require the use of MFA in order to help better ensure the security of personally identifiable information (PII), including confidential student information (through Banner 9 Admin Pages) and your own personal information (the statewide Payroll system – Hawaii Information Portal or HIP, and the upcoming PeopleSoft HR 9.2 self-service). We encourage all faculty and staff to sign up for MFA.
/its/uhlogin#mfa
/askus/1758

Information Technology Services Projects

High Performance Computing & Cyberinfrastructure

The ITS Cyberinfrastructure team supports data-intensive research and scholarship at �鶹��ýwith state-of-the-art resources, services and expertise. The high performance computing (HPC) cluster is free to use for all �鶹��ýfaculty and researchers and for students with the approval of their supervisors. Users may also purchase nodes, storage or compute time. Training workshops in programming, workflows and data analysis are offered several times a year.
/its/ci/

Servers, Data Center & Storage Services

ITS offers virtual machines, co-location and storage services for �鶹��ýdepartments at our new state-of-the-art data center. Check out our available services at:
/its/servers-data-center-storage-services/

Hawaii Interactive Video Services (HITS)

Videoconferencing Services

Information Technology Services provides various videoconferencing solutions and services for �鶹��ýfaculty and staff. For more information please visit:
/its/videoconferencing/

Does Duo Mobile work in China?

mavalent — Thu, 02 May 2019 22:41:38 +0000

Please refer to the following Duo knowledgebase article for information on using Duo MFA in China: https://help.duo.com/s/article/2094

Why can’t I authenticate by phone call? My number starts with +86.

mavalent — Thu, 02 May 2019 22:28:11 +0000

ITS has been informed by Duo that due to recent telephony restrictions by the Chinese government, Duo is no longer able to authenticate by phone calls to users with +86 numbers. If you have a +86 phone number registered in Duo, you will see the following notice:

Other methods, such as Duo Push, SMS passcodes, or hard tokens will still work. For more information, please refer to the following Duo knowledgebase article: