  {"id":13300,"date":"2024-05-17T15:50:48","date_gmt":"2024-05-18T01:50:48","guid":{"rendered":"https:\/\/www.hawaii.edu\/issmanoa\/?page_id=13300"},"modified":"2025-04-29T14:57:47","modified_gmt":"2025-04-30T00:57:47","slug":"important-information-for-traveling","status":"publish","type":"page","link":"https:\/\/www.hawaii.edu\/issmanoa\/?page_id=13300","title":{"rendered":"Information For Areas with Limited Âé¶¹´«Ã½Service Access"},"content":{"rendered":"<div id=\"pl-13300\"  class=\"panel-layout\" ><div id=\"pg-13300-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-13300-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-13300-0-0-0\" class=\"so-panel widget_sow-editor panel-first-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><span style=\"font-weight: 400;\">When traveling or being outside of the U.S. all students need to consider their ability to connect to university services like email, STAR, or any other service that requires login using a Âé¶¹´«Ã½Google Account.<\/span><\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-13300-0-0-1\" class=\"so-panel widget_sow-editor\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h2 class=\"widget-title\">For Students Traveling Outside the U.S. Who Need Access to Âé¶¹´«Ã½Services That Require Multi-Factor Authentication<\/h2>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><span style=\"font-weight: 400;\">The University of Hawaii Information Technology Services (ITS) department provides information on how to navigate use of Duo Multi-Factor Authentication (required for Âé¶¹´«Ã½Login) for students who are planning to travel outside the U.S. through their ASK US resource:<\/span><\/p>\n<p><a href=\"https:\/\/www.hawaii.edu\/askus\/1894\"><i><span style=\"font-weight: 400;\">Traveling with Duo Multi-Factor Authentication (MFA)<\/span><\/i><\/a><\/p>\n<p><span style=\"font-weight: 400;\">If you're having any difficulty logging in when traveling, please contact the <\/span><a href=\"https:\/\/www.hawaii.edu\/its\/help-desk\/\"><span style=\"font-weight: 400;\">ITS Help Desk<\/span><\/a><span style=\"font-weight: 400;\">. Support available 24x7.<\/span><\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-13300-0-0-2\" class=\"so-panel widget_sow-editor panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h2 class=\"widget-title\">Duo Blocks Authentications in OFAC-Sanctioned Countries and Regions<\/h2>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><b>Current Areas Affected*:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cuba (CU)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">North Korea - Democratic People's Republic of Korea (KP)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Iran (IR)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sudan (SD)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Syria (SY)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Crimea region (43)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Donetsk region (14)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Luhansk region (09)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sevastopol region (40)<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">*Area list provided by ITS article on <\/span><\/i><a href=\"https:\/\/www.hawaii.edu\/askus\/1894\"><b><i>Traveling with Duo Multi-Factor Authentication (MFA)<\/i><\/b><\/a><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">At this time, due to sanctions from the <\/span><a href=\"https:\/\/ofac.treasury.gov\/\"><b>U.S. Office of Foreign Asset Control (OFAC)<\/b><\/a><span style=\"font-weight: 400;\">, access to <\/span><b>DUO Mobile Authentication <\/b><span style=\"font-weight: 400;\">software and <\/span><b>Zoom Meeting<\/b><span style=\"font-weight: 400;\"> software is unavailable and could be illegal to use in certain areas. This is important because the University of Hawaii <\/span><b>requires the use of DUO Mobile Authentication<\/b><span style=\"font-weight: 400;\"> for secure login of Âé¶¹´«Ã½Account, including <\/span><b>any service that requires login via Âé¶¹´«Ã½Email<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Students will be unable to access their accounts while within these areas. New students will need to leave the sanctioned areas in order to activate their accounts and use services which require their <\/span><b>Âé¶¹´«Ã½Email<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>How to communicate with Âé¶¹´«Ã½Staff\/Faculty when you cannot access your Âé¶¹´«Ã½email account<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Students who cannot access their Âé¶¹´«Ã½email account may use their personal email address temporarily to communicate with Âé¶¹´«Ã½staff and faculty. Here are recommendations for successful communication when using a non-Âé¶¹´«Ã½system email address:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Use the email address connected to your Âé¶¹´«Ã½admissions application:<\/b><span style=\"font-weight: 400;\"> That email address was added to your student record and can be attributed to you until the Âé¶¹´«Ã½address is available.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Provide a brief explanation:<\/b><span style=\"font-weight: 400;\"> Âé¶¹´«Ã½staff and faculty only expect to receive emails from your Âé¶¹´«Ã½email address due to privacy concerns. Briefly explain that you are currently in an OFAC country without access to your Âé¶¹´«Ã½email. You are welcome to link this page for reference.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Use your name as written in your official passport:<\/b><span style=\"font-weight: 400;\"> All F or J international student records are created using the official passport name. Do not use your preferred name or nickname when communicating with a Âé¶¹´«Ã½staff or faculty member.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Include your Âé¶¹´«Ã½student ID number:<\/b><span style=\"font-weight: 400;\"> All admitted students receive a unique Âé¶¹´«Ã½student ID number. We recommend that you include this ID number in your email communication so Âé¶¹´«Ã½staff and faculty can reference your official student record.<\/span><\/li>\n<\/ol>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>When traveling or being outside of the U.S. all students need to consider their ability to connect to university services [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":14383,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[77],"tags":[],"class_list":["post-13300","page","type-page","status-publish","hentry","category-travel-pages","post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Information For Areas with Limited Âé¶¹´«Ã½Service Access - International Student Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hawaii.edu\/issmanoa\/?page_id=13300\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Information For Areas with Limited Âé¶¹´«Ã½Service Access - 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