{"id":889,"date":"2023-08-07T19:58:51","date_gmt":"2023-08-07T19:58:51","guid":{"rendered":"https:\/\/www.hawaii.edu\/broadband\/?page_id=889"},"modified":"2026-03-10T09:06:48","modified_gmt":"2026-03-10T19:06:48","slug":"how-to-use-fcc-map","status":"publish","type":"page","link":"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/","title":{"rendered":"How to Use the FCC National Broadband Map"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This page will cover how to use the FCC National Broadband Map to determine eligibility for the Broadband Equity Access and Deployment (BEAD) Program. Click to learn more about the BEAD Program. <a href=\"https:\/\/broadbandusa.ntia.gov\/funding-programs\/broadband-equity-access-and-deployment-bead-program\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more (link opens in a new tab)<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Post Date: Aug 1, 2023<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"630\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/06\/FCC-Broadband-Map-Website-Screenshot-1024x630.png\" alt=\"Screenshot of the FCC Broadband Map homepage.\" class=\"wp-image-780\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/06\/FCC-Broadband-Map-Website-Screenshot-1024x630.png 1024w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/06\/FCC-Broadband-Map-Website-Screenshot-300x185.png 300w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/06\/FCC-Broadband-Map-Website-Screenshot-768x472.png 768w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/06\/FCC-Broadband-Map-Website-Screenshot-1536x945.png 1536w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/06\/FCC-Broadband-Map-Website-Screenshot.png 1702w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h1 id=\"overview\" class=\"wp-block-heading\">Overview<\/h1>\n\n\n\n<nav aria-label=\"Table of Contents\" class=\"wp-block-table-of-contents\"><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#overview\">Overview<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#what-is-the-fcc-national-broadband-map\">What is the FCC National Broadband Map?<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#why-use-the-fcc-broadband-map\">Why use the FCC Broadband Map?<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#before-you-start-using-the-map\">Before you start using the Map<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#broadband-type\">Broadband Type<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#broadband-status\">Broadband Status<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#building-type-the-category-that-best-describes-how-the-building-is-used\">Building Type<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#internet-speed\">Internet Speed<\/a><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#how-to-determine-your-broadband-status-with-the-fcc-map\">How to determine your broadband status with the FCC Map<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#what-to-do-if-your-broadband-status-is-served\">What to do if your broadband status is \u201cServed\u201d<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#what-to-do-if-your-broadband-status-is-not-served\">What to do if your broadband status is \u201cNot Served\u201d<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#what-to-do-if-your-address-does-not-have-a-dot-on-the-map\">What to do if your address does not have a dot on the map?<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#identy\">Identify the location on the map<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#fill-out-the-challenge-form\">Fill out the challenge form<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#next-steps\">Next Steps<\/a><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#what-to-do-if-your-location-says-location-is-not-broadband-serviceable-and-does-would-not-subscribe-to-a-mass-market-service\">What to do if your location says, \u201cLocation is not broadband serviceable and does\/would not subscribe to a mass market service.\u201d<\/a><ol><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#verify-location-information\">Verify location information<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#fill-out-the-challenge-form-1\">Fill out the challenge form<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#next-steps\">Next Steps<\/a><\/li><\/ol><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#what-to-do-if-the-information-on-the-map-is-incorrect\">What to do if the information on the map is incorrect?<\/a><\/li><li><a class=\"wp-block-table-of-contents__entry\" href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-use-fcc-map\/#identy\">Other Resources<\/a><\/li><\/ol><\/nav>\n\n\n\n<h1 id=\"what-is-the-fcc-national-broadband-map\" class=\"wp-block-heading\">What is the FCC National Broadband Map?<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The FCC National Broadband Map is meant to reflect all the locations where the Internet can be installed in the USA.<\/li>\n\n\n\n<li>The FCC Broadband Map also provides information on which Internet technologies are available to locations by Internet service providers.<\/li>\n\n\n\n<li>The FCC Broadband Map is where people can input corrections to information on the FCC\u2019s map.<\/li>\n<\/ul>\n\n\n\n<h1 id=\"why-use-the-fcc-broadband-map\" class=\"wp-block-heading\">Why use the FCC Broadband Map?<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Simply put: you deserve access to high-speed and reliable internet. Having the FCC Broadband Map accurately reflect your current internet situation will enable the University of Hawaii to better identify locations needing internet access and eventually build infrastructure for those locations in need. You can be a part of helping the State of Hawaii to bridge the digital divide and bring high-speed Internet to all people of Hawaii.<\/p>\n\n\n\n<h1 id=\"before-you-start-using-the-map\" class=\"wp-block-heading\">Before you start using the Map<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Before you start, it is important to understand some terms found on the map.<\/p>\n\n\n\n<h2 id=\"broadband-type\" class=\"wp-block-heading\"><strong>Broadband Type<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Fixed Broadband<\/strong> &#8211; Internet that comes via technologies such as cable, fiber, or copper<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mobile Broadband<\/strong> &#8211; Internet that comes via cell phone technologies such as 3G, 4G, or 5G<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mass-market Broadband<\/strong> &#8211; Internet that is commercially available through an Internet service provider such as, but not limited to, Hawaiian Telcom or Spectrum<\/p>\n\n\n\n<h2 id=\"broadband-status\" class=\"wp-block-heading\">Broadband <strong>Status<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Served &#8211; <\/strong>This status means that <strong>for the technologies and speed in your current selection on the broadband map<\/strong>, there is one or more Internet service provider that is able to provide your selected technologies and at the selected speeds.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In short, a \u201cserved\u201d status indicates you have access to the selected technologies and speeds<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Not Served &#8211; <\/strong>This means that <strong>for the technologies and speed in your current selection on the broadband map<\/strong>, no Internet service providers can provide your selected technologies and the selected speeds.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In short, a \u201cnot served\u201d status indicates you do not have access to the selected technologies and speeds.<\/p>\n\n\n\n<h2 id=\"building-type-the-category-that-best-describes-how-the-building-is-used\" class=\"wp-block-heading\"><strong>Building Type<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The category that best describes how the building is used<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Community Anchor Institution<\/strong> <strong>(CAI)<\/strong> &#8211; An entity such as a school, library, health clinic, health center, hospital or medical provider, public safety entity, institution of higher education, public housing organization, or community support organization that facilitates the greater use of broadband service by vulnerable populations, including, but not limited to, low-income individuals, unemployed, children, the incarcerated, and aged individuals [60 years and above]. <a href=\"https:\/\/broadbandusa.ntia.doc.gov\/sites\/default\/files\/2022-09\/BEAD-Frequently-Asked-Questions-%28FAQs%29_Version-2.0.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">NTIA FAQ Document Link (Scroll to Section 1.7)<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In short, a community anchor institution is a location that is generally considered a public institution, such as a public school, public library, police station, fire station, hospital, etc.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Group Quarters (GQ) &#8211; <\/strong>Group quarters are defined as places where people live or stay in a group living arrangement owned or managed by an organization providing housing and\/or services for the residents.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">GQs differ from typical household living arrangements because the people living in them are usually not related to one another. GQs include such places as college residence halls, residential treatment centers, skilled nursing facilities, group homes, military barracks, prisons, and worker dormitories.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Source: <a href=\"https:\/\/www.census.gov\/newsroom\/blogs\/random-samplings\/2021\/03\/2020-census-group-quarters.html\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.census.gov\/newsroom\/blogs\/random-samplings\/2021\/03\/2020-census-group-quarters.html<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enterprise<\/strong> &#8211; Larger business with many locations and a private phone network<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unit Count <\/strong>&#8211; The estimated&nbsp;number of&nbsp;unit(s) within the location. In the case of Community Anchor Institutions and Group Quarters, the unit count is the count of CAI or Group Quarters units in the structure.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Provider<\/strong> &#8211; <strong>Internet Service Provider<\/strong>\n<ul class=\"wp-block-list\">\n<li>Charter Communications Inc. = Spectrum<\/li>\n\n\n\n<li>Cincinnati Bell Inc. = Hawaiian Telcom<\/li>\n\n\n\n<li>Hawaii Dialogix Telecom LLC = Xiber Hawaii<\/li>\n\n\n\n<li>Hughes Network Systems LLC = HughesNet<\/li>\n\n\n\n<li>NetFortris Acquisition Co., Inc. = NetFortris<\/li>\n\n\n\n<li>Space Exploration Technologies Corp. = SpaceX Starlink<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 id=\"internet-speed\" class=\"wp-block-heading\"><strong>Internet Speed<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/ndkoO9OaeiezVgL5XzUcLRE_yryU1jbYRL7EZODyBBQAYu3pkskb8vZPNvZmeaQGuDyysYtLriu5VMIIXhXmXbz2rYdUPptPm-9ZsfD-DgAP3YzbfbwcynF4YDeWFwZFHGTMeurfyxP90qyzgsrXBQY\" alt=\"broadband speeds image\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Down<\/strong> &#8211; download speed. Download is when you are receiving data. This is the maximum advertised download speed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Up<\/strong> &#8211; upload speed. Upload is when you are sending data. This is the maximum advertised upload speed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mbps<\/strong> &#8211; megabits per second. The speed at which data is transmitted. The higher the number, the faster the speed.<\/p>\n\n\n\n<h1 id=\"how-to-determine-your-broadband-status-with-the-fcc-map\" class=\"wp-block-heading\">How to determine your broadband status with the FCC Map<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">1. Go to <a href=\"https:\/\/broadbandmap.fcc.gov\/home\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/broadbandmap.fcc.gov\/home (Link opens in a new tab)<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. Start typing your address into the search bar. As you type, your address may appear in the drop-down. Click on the address matching as close as possible.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"581\" height=\"580\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-1.png\" alt=\"Image showing an address being typed into the searchbar\" class=\"wp-image-894\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-1.png 581w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-1-300x300.png 300w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-1-150x150.png 150w\" sizes=\"auto, (max-width: 581px) 100vw, 581px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">3. On the right side of the screen, next to \u201cStatus,\u201d note the building type. In the screenshot below, the building type is \u201cResidential\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"630\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-2-1024x630.png\" alt=\"A red box highlighting where to find the status on the page\" class=\"wp-image-895\" style=\"width:1024px;height:630px\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-2-1024x630.png 1024w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-2-300x185.png 300w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-2-768x472.png 768w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-2-1536x945.png 1536w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-2.png 1702w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"581\" height=\"350\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-3.png\" alt=\"A red box with an arrow pointing to the Residential status of the address on the page\" class=\"wp-image-896\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-3.png 581w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-3-300x181.png 300w\" sizes=\"auto, (max-width: 581px) 100vw, 581px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">4. Click on the \u201cgear\u201d icon to bring up the map filter settings<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"581\" height=\"350\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-4.png\" alt=\"A red box with an arrow pointing to the gear icon to filter\" class=\"wp-image-897\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-4.png 581w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-4-300x181.png 300w\" sizes=\"auto, (max-width: 581px) 100vw, 581px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">5. Use the map filter settings to determine if your location is serviceable by certain technologies. For BEAD eligibility, select &#8220;Cable\/Fiber&#8221;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check that the dropdown matches the building type.<\/li>\n\n\n\n<li>Use the &#8220;Technologies&#8221; buttons to select the technology to filter. The image below shows Cable\/Fiber technology being selected.<\/li>\n\n\n\n<li>Close the pop-up. <\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Note if the building type says \u201cBusiness and Residential,\u201d use \u201cResidential.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"737\" height=\"777\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-5.png\" alt=\"An image with three steps for the map filter panel\" class=\"wp-image-899\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-5.png 737w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/07\/how-to-use-fcc-map-5-285x300.png 285w\" sizes=\"auto, (max-width: 737px) 100vw, 737px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">6. You should now see the status of the address reflect the technology and speed selected. In the screenshot below, this address is &#8220;Not Served&#8221; because it lacks access to cable and fiber internet technology at this address with 25 Mbps download and 3 Mbps upload speeds.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"585\" height=\"349\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-6.png\" alt=\"An image highlighting the updated status as a result of the filter selections.\" class=\"wp-image-1007\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-6.png 585w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-6-300x179.png 300w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">7. Optional: Use the left side layer tool to toggle between different base map types to help with viewing different map styles<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"564\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-7.png\" alt=\"An image showing how to switch the base map for the FCC map\" class=\"wp-image-1008\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-7.png 936w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-7-300x181.png 300w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-7-768x463.png 768w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><\/figure>\n\n\n\n<h1 id=\"what-to-do-if-your-broadband-status-is-served\" class=\"wp-block-heading\">What to do if your broadband status is \u201cServed\u201d<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">If your status after following the steps above is \u201cServed\u201d, this means you have access to high-speed Internet via cable and\/or fiber technology according to one of the Internet service providers. No broadband infrastructure would be built to your location.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you currently do not subscribe to high-speed Internet and wish to subscribe, go to a provider\u2019s website from the listing of available providers and contact the sales team. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"567\" height=\"342\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-provider-list.png\" alt=\"An image of a table listing available internet service providers on the map\" class=\"wp-image-1009\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-provider-list.png 567w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-provider-list-300x181.png 300w\" sizes=\"auto, (max-width: 567px) 100vw, 567px\" \/><\/figure>\n\n\n\n<h1 id=\"what-to-do-if-your-broadband-status-is-not-served\" class=\"wp-block-heading\">What to do if your broadband status is \u201cNot Served\u201d<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">If your status after following the steps above is \u201cNot Served\u201d, this means you do not have access to high-speed Internet via cable and\/or fiber technology according to one of the Internet service providers. Your location would be considered for broadband infrastructure construction. However, this construction will not begin until late 2025 or 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the short term, you can subscribe to the other providers listed under the Provider section. Also, check the provider&#8217;s website to see if you are eligible for discounted Internet service.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"567\" height=\"342\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-provider-list-1.png\" alt=\"An image of a table listing available internet service providers on the map\" class=\"wp-image-1010\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-provider-list-1.png 567w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-provider-list-1-300x181.png 300w\" sizes=\"auto, (max-width: 567px) 100vw, 567px\" \/><\/figure>\n\n\n\n<h1 id=\"what-to-do-if-your-address-does-not-have-a-dot-on-the-map\" class=\"wp-block-heading\">What to do if your address does not have a dot on the map?<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">If your address does not have a dot on the map, this does NOT mean you do not have access to high-speed internet. Check with an internet service provider. You can correct the FCC&#8217;s map to add your address by following the steps below.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What you will need:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A valid email address<\/li>\n\n\n\n<li>A document or image providing evidence of an address at the location<\/li>\n<\/ul>\n\n\n\n<h2 id=\"identy\" class=\"wp-block-heading\">Identify the location on the map<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">a. If you do not see a dot on the map for your address, first change the base map to Satellite<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"247\" height=\"390\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-satellite-view.png\" alt=\"Arrow and box pointing to the Satellite option for the base map selection\" class=\"wp-image-1011\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-satellite-view.png 247w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-satellite-view-190x300.png 190w\" sizes=\"auto, (max-width: 247px) 100vw, 247px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">b. Double-check that your Zoom level is at 18.0<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"292\" height=\"270\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-zoom-level.png\" alt=\"Arrow and red box pointing to the zoom level on the map\" class=\"wp-image-1012\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">c. Click on the map to place a gray dot and then click &#8220;Challenge Location&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"294\" height=\"223\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/how-to-use-fcc-map-missing-location.png\" alt=\"An image of the pop-up from clicking on the FCC map\" class=\"wp-image-1013\" \/><\/figure>\n\n\n\n<h2 id=\"fill-out-the-challenge-form\" class=\"wp-block-heading\">Fill out the challenge form<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Fill out the Location Challenge form with the following information:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Phone number (optional)<\/li>\n\n\n\n<li>Address<\/li>\n\n\n\n<li>City<\/li>\n\n\n\n<li>State<\/li>\n\n\n\n<li>Zip<\/li>\n\n\n\n<li>Zip+4 (optional)<\/li>\n\n\n\n<li>Unit Count (if the address is an apartment, condominium, with multiple units within)<\/li>\n\n\n\n<li>Building Type (pick one)\n<ol class=\"wp-block-list\">\n<li>Business<\/li>\n\n\n\n<li>Residential<\/li>\n\n\n\n<li>Business and Residential<\/li>\n\n\n\n<li>Group Quarters &#8211; example: college residence halls, residential treatment centers, skilled nursing facilities, group homes, military barracks, prisons and worker dormitories, etc.<\/li>\n\n\n\n<li>Community Anchor Institution &#8211; example: hospitals, public libraries, police stations, public schools, etc.<\/li>\n\n\n\n<li>Enterprise &#8211; larger business with many locations and a private telecom network<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Description of why you are challenging the location (optional)**<\/li>\n\n\n\n<li>Supporting address documentation (optional)**\n<ol class=\"wp-block-list\">\n<li>County property tax assessment links to assist in address documentation\n<ol class=\"wp-block-list\">\n<li>Hawaii County &#8211; <a href=\"https:\/\/www.hawaiipropertytax.com\/search.html\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.hawaiipropertytax.com\/search.html (Link opens in a new tab)<\/a><\/li>\n\n\n\n<li>Honolulu County &#8211; <a href=\"https:\/\/www.qpublic.net\/hi\/honolulu\/search.html\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.qpublic.net\/hi\/honolulu\/search.html (Link opens in a new tab)<\/a><\/li>\n\n\n\n<li>Kauai County &#8211; <a href=\"https:\/\/www.qpublic.net\/hi\/kauai\/search.html\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.qpublic.net\/hi\/kauai\/search.html (Link opens in a new tab)<\/a><\/li>\n\n\n\n<li>Maui County &#8211; <a href=\"https:\/\/qpublic.net\/hi\/maui\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/qpublic.net\/hi\/maui\/ (Link opens in a new tab)<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Check the checkbox to certify your information provided<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">**Note that supporting documentation is optional in the form, but providing evidence may increase your chance of a successful challenge<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You should see the following pop-up at the top of your screen<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"361\" height=\"115\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/BSL_Challenge_Success.png\" alt=\"Image of success pop-up after submitting a location challenge\" class=\"wp-image-1016\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/BSL_Challenge_Success.png 361w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/BSL_Challenge_Success-300x96.png 300w\" sizes=\"auto, (max-width: 361px) 100vw, 361px\" \/><\/figure>\n\n\n\n<h2 id=\"next-steps\" class=\"wp-block-heading\">Next Steps<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After submitting a challenge, you should receive an email from BroadbandMapNotifications@fcc.gov. Please forward the email to Â鶹´«Ã½ <a href=\"mailto:broadband@hawaii.edu\">broadband@hawaii.edu<\/a> with your Challenge ID so we can track this challenge for you.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"377\" height=\"109\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/location_challenge_email.png\" alt=\"BroadbandMapNotifications@fcc.gov. email content example screenshot after submitting a challenge\" class=\"wp-image-1017\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/location_challenge_email.png 377w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/location_challenge_email-300x87.png 300w\" sizes=\"auto, (max-width: 377px) 100vw, 377px\" \/><\/figure>\n\n\n\n<h1 id=\"what-to-do-if-your-location-says-location-is-not-broadband-serviceable-and-does-would-not-subscribe-to-a-mass-market-service\" class=\"wp-block-heading\">What to do if your location says, \u201cLocation is not broadband serviceable and does\/would not subscribe to a mass market service.\u201d<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What you will need:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A valid email address<\/li>\n\n\n\n<li>A document or image providing evidence of the address\u2019 ability to subscribe to an Internet service provider such as Hawaiian Telcom or Spectrum<\/li>\n<\/ul>\n\n\n\n<h2 id=\"verify-location-information\" class=\"wp-block-heading\"><strong>Verify location information<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cLocation is not broadband serviceable and does\/would not subscribe to a mass market service.\u201d means the map shows the address at the location would be unable to subscribe to a commercially available Internet service plan through an Internet service provider such as but not limited to, Hawaiian Telcom or Spectrum. The location may require enterprise level or a custom Internet network solution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can verify using the following links<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hawaiian Telcom website: <a href=\"https:\/\/shop.hawaiiantel.com\/cart\/addressVerification\/residential\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/shop.hawaiiantel.com\/cart\/addressVerification\/residential (Link opens in a new tab)<\/a><\/li>\n\n\n\n<li>Spectrum website: <a href=\"https:\/\/www.spectrum.com\/services\/hawaii\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.spectrum.com\/services\/hawaii (Link opens in a new tab)<\/a><\/li>\n<\/ul>\n\n\n\n<h2 id=\"fill-out-the-challenge-form-1\" class=\"wp-block-heading\"><strong>Fill out the challenge form<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you believe the location is able to subscribe to commercially available Internet, fill out the location challenge form with the following information:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Phone number (optional)<\/li>\n\n\n\n<li>Building Type (pick one)\n<ol class=\"wp-block-list\">\n<li>Business<\/li>\n\n\n\n<li>Residential<\/li>\n\n\n\n<li>Business and Residential<\/li>\n\n\n\n<li>Group Quarters &#8211; example: college residence halls, residential treatment centers, skilled nursing facilities, group homes, military barracks, prisons, and worker dormitories, etc.<\/li>\n\n\n\n<li>Community Anchor Institution &#8211; example: hospitals, public libraries, police stations, public schools, etc.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Description of why you are challenging the location (optional)**<\/li>\n\n\n\n<li>Supporting address documentation (optional)**<\/li>\n\n\n\n<li>Check the checkbox to certify your information provided<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">**Note that supporting documentation is optional in the form, but providing evidence may increase your chance of a successful challenge<\/p>\n\n\n\n<h2 id=\"next-steps\" class=\"wp-block-heading\">Next Steps<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After submitting a challenge, you should receive an email from BroadbandMapNotifications@fcc.gov. Please forward the email to Â鶹´«Ã½ <a href=\"mailto:broadband@hawaii.edu\">broadband@hawaii.edu<\/a> with your Challenge ID so we can track this challenge for you.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"377\" height=\"109\" src=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/location_challenge_email.png\" alt=\"BroadbandMapNotifications@fcc.gov. email content example screenshot after submitting a challenge\" class=\"wp-image-1017\" srcset=\"https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/location_challenge_email.png 377w, https:\/\/www.hawaii.edu\/broadband\/wp-content\/uploads\/sites\/40\/2023\/08\/location_challenge_email-300x87.png 300w\" sizes=\"auto, (max-width: 377px) 100vw, 377px\" \/><\/figure>\n\n\n\n<h1 id=\"what-to-do-if-the-information-on-the-map-is-incorrect\" class=\"wp-block-heading\">What to do if the information on the map is incorrect?<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">If you suspect any information on the map is incorrect, file a Location Challenge or Availability Challenge. Click to learn more.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.hawaii.edu\/broadband\/how-to-submit-challenges-to-fcc-map\">Learn how to submit a challenge<\/a><\/p>\n\n\n\n<h1 id=\"identy\" class=\"wp-block-heading\">Other Resources<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>FCC Help Center: <\/strong><a href=\"https:\/\/help.bdc.fcc.gov\/hc\/en-us\/sections\/10467243210651-Consumers\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/help.bdc.fcc.gov\/hc\/en-us\/sections\/10467243210651-Consumers (Link opens in a new tab)<\/a><\/li>\n\n\n\n<li><strong>FCC How To Use The Broadband Map:<\/strong> <a href=\"https:\/\/help.bdc.fcc.gov\/hc\/en-us\/articles\/10467446103579-How-to-Use-the-FCC-s-National-Broadband-Map\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/help.bdc.fcc.gov\/hc\/en-us\/articles\/10467446103579-How-to-Use-the-FCC-s-National-Broadband-Map (Link opens in a new tab)<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This page will cover how to use the FCC National Broadband Map to determine eligibility for the Broadband Equity Access and Deployment (BEAD) Program. Click to learn more about the BEAD Program. Learn more (link opens in a new tab) &hellip; <\/p>\n","protected":false},"author":217,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-onecolumn.php","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-889","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hawaii.edu\/broadband\/wp-json\/wp\/v2\/pages\/889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hawaii.edu\/broadband\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hawaii.edu\/broadband\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hawaii.edu\/broadband\/wp-json\/wp\/v2\/users\/217"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hawaii.edu\/broadband\/wp-json\/wp\/v2\/comments?post=889"}],"version-history":[{"count":17,"href":"https:\/\/www.hawaii.edu\/broadband\/wp-json\/wp\/v2\/pages\/889\/revisions"}],"predecessor-version":[{"id":3023,"href":"https:\/\/www.hawaii.edu\/broadband\/wp-json\/wp\/v2\/pages\/889\/revisions\/3023"}],"wp:attachment":[{"href":"https:\/\/www.hawaii.edu\/broadband\/wp-json\/wp\/v2\/media?parent=889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}